This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

FREE SHIPPING on all US and Canadian orders over $50

Try our undies RISK FREE! Your Comfort Guaranteed

Gift Cards now available! Find under "Add-ons"

CaroQuilla Comfort Guarantee

You're guaranteed to LOVE your new Undies!

Shop Undies

Comfort Guarantee

CaroQuilla Comfort Guarantee


Our comfort guarantee is designed to give you complete peace of mind when purchasing your first pair of CaroQuilla undies.

We understand that you cannot truly love a garment until you’ve tried it on. So to let you feel first hand the quality and fit of our custom designed product risk free, we will accept the return of one worn item per customer. CaroQuilla Comfort Guarantee is designed to give you complete peace of mind when purchasing your CaroQuilla undies for the first time*.

We are so confident you'll love the comfort and fit at CaroQuilla that we will gladly refund the purchase price of the undie if you're not 100% satisfied within 30 days of your purchase.

Our Comfort Guarantee is not applicable to “Final few”, “Clearance” or sale items.

Claiming Your Comfort


 At first, your new CaroQuilla’s undies might feel very different to what you have been used to wearing. We understand making the shift to leakproof and bamboo panties might be a bit intimidating at first, so we recommend you try your new CaroQuilla’s undies a few times within 30 days of purchase to fully experience the comfort of the product.

If, within 30 days you change your mind about your purchase please contact us and we will provide arrangements for your refund. Once the returned item(s) are received, please allow 10 to 15 business days to receive the funds back on your original method of payment, minus the shipping costs.

Email us at info@CaroQuilla.com to claim your refund.

Conditions


 

  1. The Comfort Guarantee only applies to your first purchased single underwear.
  2. Additional items that are tried on, worn or washed are not covered by the Comfort Guarantee. This guarantee only applies to the comfort of the product.
  3. Shipping fees will not be covered under the Comfort Guarantee.
  4. The product must be used in accordance with the care instructions provided with your product.
  5. In order to claim under this guarantee you must notify us within 30 days from the date of delivery.
  6. The guarantee does not affect your right to a replacement or refund relating any faults with other product purchased from CaroQuilla.com

If you have any inquiries in relation to this guarantee, please contact us at info@caroQuilla.com

Cart

No more products available for purchase

Your cart is currently empty.